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Along with the hope of minimising any even further probable harm to Celltel, the business has made a decision to hire an expert external management consulting crew to step in to help restore the Indonesian operations and stop even more damage it can result in to the corporation and its name.
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In 2023, Celltel was profitable in developing their call centre in Indonesia. For the very first yr the decision centre was carrying out very properly meeting targets when it comes to the quantity of phone calls they dealt with for every hour, investing a lot less dollars on wages than their budgeted allowance, no hire fees, low turnover rates (workers resignations/terminations), minimum extra time paid and confined buyer grievances about service furnished by the decision centre.
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